After you reach out to Lakeside Cleaning Co, Stefanie will get in touch with you. We will set up a day and time to meet with you and tour the property. At that time we will discuss everything you would like done with the cleaning service and pricing. After we receive your $50 deposit, we will schedule the cleaning service. We will also send you an electronic contract for you to go over and sign. On the day of the service we will arrive at the agreed upon time and start cleaning. For safety reasons we will always send at least two cleaners (unless discussed and agreed upon by all parties prior to the service, but this is rare).

If you are inquiring about commercial services or event services, Stefanie will reach out to you and schedule a meeting.

Picking up clutter and personal items is not a part of the cleaning service offered by Lakeside Cleaning Co. We ask that you ensure the space to be cleaned is free from clutter and personal items, both on common surface areas and the floor. If there are areas of the space to be cleaned that does not follow this rule, the areas will be skipped and therefore not cleaned. Please declutter prior to your scheduled appointment. This includes dirty dishes. Cleaning dirty dishes is not a service we provide.

Please ensure pets are properly secured. This ensures the safety of both the cleaning staff and the animal(s). If your pet(s) are not properly secured upon arrival, we will be unable to complete the service.

We also ask that you provide safe access to the property. Please provide us with a key, door/garage code or meet us upon arrival in person to gain entry.

We prefer to send you an electronic invoice. If this method poses a challenge to you, please discuss it with Stefanie for other payment options. Payment is due at the time of service, unless discussed with Stefanie. We require a non-refundable $50 deposit for all bookings to secure your spot on our schedule for our deep cleans and real estate cleans. We also offer payment plans for those who need a little extra time.

We stand by our work and take it very seriously. After each cleaning service is complete, we ask that you go over the space that was serviced to ensure we've met your expectations. If you have a concern or feel as though we could have done better, we ask that you get in contact with us within 24 hours of the service date so we can come re-evaluate and correct the concerns.

We completely understand that life happens. However, in non-emergent or sudden onset of sickness situations, we ask that you give us 48 hours notice for cancellations or rescheduling. If there appears to be a common reoccurrence with cancellations and rescheduling, we will reevaluate your status as a client.

There is no set amount of time that it will take for our team to clean. A lot depends on the condition of the space in which we are cleaning and how large the space is. The vast majority of deep cleanings or one time cleans take anywhere from 6-12 hours. A routine maintenance cleaning after a deep clean is approximately 2-6 hours. Larger and more detailed cleaning services may take longer.

While we will never tell you that you need to leave your home or space, it is preferred that the home is empty while we are cleaning. This allows our team to be completely focused on the task and complete the service in a timely manner.